Susan Mogensen 
March 25, 2025Both the Board and the CEO/staff make decisions relating to Ends and means. The board makes Ends decisions when it creates Ends policies, and makes means decisions when it creates Executive Limitations policies (i.e., about means the CEO/staff should not use or allow, even if they would be effective in achieving the Ends.) The CEO/staff Continue reading →
Susan Mogensen March 10, 2025Originally published in Govern Update, April 2019. “The servant-leader is servant first… It begins with the natural feeling that one wants to serve, to serve first.” – Robert K. Greenleaf Customer service is a very well-known concept in management and organizational life, and it is widely acknowledged that serving customers well leads to increased loyalty, Continue reading →
Susan Mogensen May 17, 2024One of the most unique features of the Policy Governance system is the Executive Limitations principle, which states: “The board defines in writing its expectations about the means of the operational organization. However, rather than prescribing board-chosen means — which would enable the CEO to escape accountability for attaining Ends — these policies define limits Continue reading →
Susan Mogensen February 8, 2024To check out many of the policy examples quickly shown in this video, visit the Policy Examples page. Note: Credit for developing examples of policies consistent with Policy Governance principles is due to John Carver and Miriam Carver, the co-Authoritative Sources for Policy Governance. See also: Reinventing Your Board: A Step-By-Step Guide to Implementing Policy Continue reading →
Susan Mogensen January 26, 2024For most of us, calling people out can be a little awkward, and something we’d really rather not do. Especially when those people are our colleagues, friends, or our boss. Imagine, for example, you’re a CEO, and you witness one or more board members saying or doing something that is clearly wrong or at odds Continue reading →
Susan Mogensen October 11, 2023We all count on boards of directors to ensure: 1. Relevant results happen. 2. Bad things don’t happen. Simple, but it’s not easy if board members haven’t all shared the same educational experience around the role of board, and good governance principles. Usually everyone comes to the board table with very different ideas of what Continue reading →
Susan Mogensen March 13, 2023Policy Governance boards hiring a new CEO must get a clear understanding from the outset about the candidates’ familiarity and experience with the Policy Governance system. Hiring a CEO who has provided the board with false assurances on this question could jeopardize not only all of the hard work and investment the board has put Continue reading →
Susan Mogensen February 26, 2023A client recently shared with us that his organization has grown over 1200% in the past several years and this growth would not have been possible without Policy Governance. We’ve heard a similar refrain from many others, including board members and CEOs saying they would never again serve on or for a board that is Continue reading →
Susan Mogensen December 31, 2022This article by Susan Mogensen was originally published in Board Leadership No. 131 Jan-Feb 2014, Wiley Periodicals Inc. Like electricity, accountability is something we always expect to be present, but don’t think about or appreciate much until it is suddenly gone. Along with good governance and transparency, public cries for greater accountability spike in volume Continue reading →
Susan Mogensen January 18, 2022BOSTON, Jan. 18, 2022 (GLOBE NEWSWIRE) — Boards of directors trying to recruit members who understand the governance role now have a new tool for their succession plan, the Board EXCELerator: Candidate Edition. “Candidates for election or appointment to a board of directors need to know what the governing job entails before they join the board,” explains Brown Continue reading →
Susan Mogensen November 29, 2021Go here to learn more, and set up a quick call with us.
Susan Mogensen November 23, 2021Learn more by taking the Board EXCELerator – Candidate Edition.
